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Build better and more efficient teams with these resources focused on the fundamentals of people management.

Communication, Feedback and Coaching

A Gallup poll of more than a million employed U.S. workers concluded that the number one reason people quit their jobs is due to interactions with their boss or immediate supervisor. The good news is that managers can dramatically boost their effectiveness using consistent models for everyday supervisory activities, including active listening, giving effective feedback, and coaching for success. 

Watch the video to learn how to:

  • Improve communication skills using open- and closed-ended questions, paraphrasing and empathy.
  • Deliver timely and actionable feedback through models acknowledging high performance or improving substandard performance.
  • Improve productivity, increase engagement and prevent turnover through a 4-step coaching model.
  • Participant Guide

Delegating and Teamwork

Have you ever assigned a task to someone only to have the result be a far cry from what you expected? Learn a 5-step process that will dramatically improve the chances that the product you receive matches the product you expected. Effective delegation results in higher quality, increased efficiency, and better engagement within your team. In addition, you will learn what it takes to be part of a highly effective team, helping your team to succeed and flourish in the midst of business and even chaos.

Watch the video to learn how to:

  • Make successful decisions about what to delegate, when and to whom.
  • Set expectations thoroughly with a 5-step process for delegating.
  • Overcome common obstacles to teamwork by understanding both the benefits of teamwork and the common characteristics of effective teams.
  • Participant Guide

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